Contact Center Applications
Contact Center applications allow your customers to pick the right communication channel at the right time to reach the right agent who is best suited to provide assistance. Intervoice's IP Contact Center (IPCC) application provides a flexible, reliable and robust solution, so you can provide consistent, optimal, deferred or immediate assistance services to your customers. Inherent multi-site design based on IP protocol facilitates a flexible topology and configuration allowing you to not only quickly adapt to your changing business environment, but also to leverage your agent base effectively. The IPCC solution offers customizable and pre-packaged reporting capabilities so you can leverage historical and real-time views on customer interactions.
The patented Shutter™ capability in the IPCC solution allows your graphical applications - such as CRM systems - to be seamlessly integrated into the desktop without any changes, eliminating the need for additional training overhead and improving agent operational productivity. Additionally, the Intervoice IPCC solution can co-exist with your current PBX infrastructure, protecting and leveraging your existing investment in that infrastructure.