Communications
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Alaska
Communications (117 KB) Even though ACS services three-fourths of the state's population, they're not the only provider in the state. To maintain and grow their position, ACS realized that an integrated business approach coupled with good customer service would be the benchmark of how well they'd succeeded. |
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EchoStar (95 KB) A customer since 1998, EchoStar deployed over 50 touchtone applications to automate processes and reduce the number of calls handled by call center agents. As the company's DISH Network service grew, the Intervoice call center platform scaled to handle over 400,000 calls per day. This year, through their partnership with Intervoice, EchoStar deployed state-of-the-art speech and voice automation applications in an effort to increase customer satisfaction. This resulted in dramatically increased call automation, leading to major operational cost reductions. |