Why Outsource Your Contact Center?
#1 Increase service flexibility. We provide you with a choice of flexible deployment models, including dedicated or shared infrastructure or simple network and application monitoring services. Whatever your business objectives, Intervoice can provide hosted services to support them.
#2 Accelerate time to market. Managed Services helps you rapidly implement new applications and competitive technologies with reduced risk.
#3 Free up your IT staff. When you outsource, internal IT staff gain more time to focus on your organization's core objectives. You save the time and expense of recruiting, training, and retaining IT personnel with specialized expertise.
#4 Gain access to comprehensive consulting services. An Intervoice Hosted Solution reduces costs-and at the same time gives you access to our Global Consulting Services (GCS) team of experts for the design, development, and implementation of customized applications.
#5 Always utilize the latest technology. You'll always have access to the latest technology without the risk, costs, or responsibility of implementing hardware and software updates yourself.
#6 Acquire end-to-end services. When you outsource your solution, you gain access to comprehensive security, reporting, tuning and optimization services, as well as redundant systems for backup or to meet peak traffic demands. What's more, you can take advantage of our expert disaster recovery services without having to invest in additional network bandwidth.
#7 Take advantage of flexible pricing. Intervoice offers variable fee structures. Your cost varies based on whether you use dedicated or shared equipment. For some companies, paying a set-up fee and monthly per-minute and per-port charges provides an economical alternative to in-house solutions.
#8 Enjoy guaranteed quality. Intervoice hosted solutions provide unsurpassed value. You can have confidence in a managed solution from Intervoice because of our proven track record of delivering high quality, reliable, and scalable solutions.
#9 Reduce total cost of ownership. Managed Services eliminates up-front capital expense, avoids the effort and cost of technology refreshes, and can reduce maintenance and support costs.
#10 Continually enhance the caller experience. Intervoice professional services staff analyzes your system performance on a monthly basis and makes recommendations to improve your customers' experience with new prompts and more. The goal is to make the self-service experience a successful one while saving time for your customers, freeing agents to provide specialized assistance, and reducing your operational costs.