Press Room
Intervoice Demonstrates Continued Momentum with IP Contact Center
Channel Partner Interest in IP-based Contact Center Product Aligns with Company Vision and Current Market Trends
DALLAS, June 12, 2007 – Today Intervoice, Inc. (NASDAQ: INTV) announced that the interest in the Intervoice IP Contact Center (IPCC) continues to grow as many existing Intervoice partners worldwide are recognizing the value of the IPCC contact center product suite. Included among the existing Intervoice channel partners, which include the channel partners of its recently acquired Edify operations, who have received training on the product and have officially added it to their portfolio are American Telesource, Inc., Digital DataVoice and VEXIS Systems, Inc.
“With the increasing adoption of open standards, software-only architectures we’ve absolutely seen an increased need for more adaptable contact center architectures,” said Steve Viets, CEO, American Telesource. “The Intervoice IPCC product is exactly what many of our clients are clamoring for. It’s the flexibility of the product in relation to integrating with existing systems that makes it so attractive to us and our customers.”
The Intervoice IPCC is a new approach to routing and responding to customer inquiries. The software-only, IP-based system combines the best capabilities of self-service applications software with live agent assistance to provide companies with the greatest flexibility when responding to customers. The system intelligently routes any type of customer contact – phone calls, e-mail, web chat, voice messages, and fax – in a consistent manner on a single system.
“The Intervoice IPCC product is a welcome addition to our portfolio,” said Keith M. Gliva, managing partner, Digital DataVoice. “The company’s longevity and industry innovation is unsurpassed which is often a tremendous help for us in competitive sales situations. Over the years we have celebrated many competitive wins because of Intervoice and now our existing customers and prospects are requesting an IP-based system. We’re thrilled to be able to offer them the Intervoice IP Contact Center.”
Many of Intervoice’s existing channel sales partners, including those listed in today’s announcement, have been successfully selling Intervoice and Edify voice portal products for several years.
“When Intervoice purchased Nuasis and its IP-based, software-only, standards-based contact center product, the timing couldn’t have been more perfect,” said Michael Boukadakis, president, VEXIS Systems. “We continue to see an increased demand for IP-based contact center systems. Now when we’re proposing new business, it’s beneficial for us and Intervoice to be able to recommend an end-to-end contact center infrastructure solution that fully leverages the latest and greatest technologies from such a well-known industry brand.”
Intervoice acquired the assets and expertise of Nuasis in the fall of 2006. The company immediately began integrating the organizations to add the Nuasis NuContact Center product and complete its contact center infrastructure portfolio and unified communications platform. The Nuasis NuContact Center was rebranded in March, 2007 to Intervoice IP Contact Center.
“We are extremely pleased to be working with partners such as American Telesource, Digital DataVoice and Vexis. The IP Contact Center is a great fit with our common vision on delivering complete contact center solutions,” said Kevin McPartlan, vice president, contact center products, Intervoice. “Our increased traction with partners validates the current market trends toward distributed, multichannel, flexible, switch-independent software solutions and away from the traditional proprietary, telephony-based and CTI architectures.”
About Intervoice
Intervoice is a world leader in unified communications, providing scalable, switch-independent software and professional services that power standards-based voice portals, multi-channel IP contact centers, and next-generation mobile-enhanced services. Since 1983, Intervoice solutions have been used by many of the world’s leading banks, communications companies, healthcare institutions, utilities and government entities. With more than 5,000 customers in 75 countries, Intervoice helps enterprises and network operators stay competitive by offering their customers best-in-class services. The Intervoice Media Exchange platform, IP contact center software, IMS-enabled messaging products, and custom-built and packaged applications are available on-premise and, selectively, as managed or hosted services by Intervoice. For more information, visit www.intervoice.com.