Press Room

Intervoice, Minser Consulting and Telefonica Join Forces to Speech-enable Consell de Mallorca’s Tourist Information website

Voice Portal is First of its Kind for Spanish Tourism Sector  

DALLAS, October 23, 2007– Intervoice, Inc. (NASDAQ: INTV) announced today that the Consell de Mallorca, the tourism center on the largest of Spain’s Balearic Islands, has selected Intervoice Voice Portal to improve access and customer service to the island’s tourism information database, InfoMallorca.net. The Intervoice solution will allow citizens and travelers to the island who do not have access to the Internet to engage a voice portal via telephone to connect to the valuable tourist information. The voice portal will also understand four different languages: Catalan, English, German and Spanish. The contract is a result of Intervoice, Minser Consulting New Technologies SL (MCNT) and Telefonica joining forces to benefit Spain’s tourism industry by providing a world class self-service information access solution. MCNT secured the opportunity to present the Intervoice Voice Portal to the Consell de Mallorca. A division of Spain’s leading communications company, Telefonica will provide the professional services for the deployment of the solution

“It was clear to us that Intervoice offered not only the best value but also the most technologically advanced and flexible solution for Consell de Mallorca. The ability to deliver within our timeframe and meet the unusual language requirements were determining factors when we selected Intervoice as our vendor of choice for this important project,” said Gabriel Rivas, MCNT managing director.  “We are delighted with the public interest in the new portal and look forward to reporting on its continued success as we roll out more services.”

Rivas added that deploying a voice portal for InfoMallorca.net is a unique socio-cultural initiative that will benefit the island’s residents and tourists alike. “Information access like what Intervoice is allowing us to provide truly reflects the cultural face of this region. From a customer service perspective, it’s important that we offer as many access points to our citizens and visitors as possible.”

At a public ceremony in Palma, Mallorca in May 2007, at which representatives from Intervoice, Telefonica, the Consell de Mallorca, and MCNT were present and the first phase of the platform was rolled out.

The new voice portal is accessible 24X7 through one dedicated number (+34 871 93 9393) and continues to be widely promoted at various tourist events throughout the region. Callers will be able to inquire about everything from local sporting events and festivals to art exhibits and conferences.  If the caller is not able to secure the necessary information from the menu selection offered, they will be transferred to a call center operator who will provide assistance or transfer the call to the appropriate tourist information office.

“Intervoice is delighted to be part of an initiative like InfoMallorca.net, providing speech-enabled solutions that expand information access to island dwellers and visitors and, at the same time, improve the quality of this public service,” said Frank Sherlock, Managing Director of Intervoice Ltd. “The Consell de Mallorca, together with MCNT, is leading the way in the Spanish travel and tourism community to provide constituents with the best available customer service technology to handle all of their information needs.”

About Intervoice
Intervoice is a world leader in providing scalable, switch-independent software and professional services that power standards-based voice portals, multi-channel IP contact centers, and next-generation mobile-enhanced services. Since 1983, Intervoice solutions have been used by many of the world’s leading banks, communications companies, healthcare institutions, utilities and government entities. With more than 5,000 customers in 75 countries, Intervoice helps enterprises and network operators stay competitive by offering their customers best-in-class services.  The Intervoice Media Exchange platform, IP contact center software, IMS-enabled messaging products, and custom-built and packaged applications are available on-premise and, selectively, as managed or hosted services by Intervoice.  For more information, visit www.intervoice.com.