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Intervoice Named Market Share Leader for Self-service Ports Shipped and Installed

A Combination of Speech, Touchtone and Live Assistance is Critical for Self-service Success

DALLAS, November 12, 2007 – Intervoice, Inc. (NASDAQ: INTV) today announced that independent research firm, Tern Systems, has re-issued its annual market share report titled “Telephone Self-service Markets, Products & Suppliers 2007” showing again that Intervoice continues to lead the IVR/voice portal market . The independent study states that Intervoice has the largest installed base in IVR/voice portal, including the largest number of speech ports installed, and also shows that Intervoice had the largest market share of ports shipped in 2006 at 9.8 percent.

“Intervoice has the largest installed base of IVR/voice portal ports and over two decades of experience in providing high quality IVR systems,” said Walt Tetschner, senior analyst, Tern Systems. “Their breadth and depth of experience position them as a leader in the self-service market segment and uniquely qualifies them to determine the appropriate level of self-service that would improve customer satisfaction while also improving the efficiency of their call center operations.”

“Intervoice is pleased that we maintained our leadership position in self-service.  Our deep roster of channel partners, our superior speech design and implementation services and our expanded hosted offerings continue to be contributing factors to our success,” commented Jim Milton, Chief Operating Officer, Intervoice. “At the end of the day, self-service expertise is about finding the right balance between speech, touchtone and live assistance to enable our customers to achieve maximum ROI without sacrificing customer loyalty.”

Tern Systems is an independent market research firm that specializes in the computer telephony area. The company offers marketing/product planning support services for suppliers of products and services to the computer telephony industry. Tern Systems has developed a number of market reports which address the different segments of the computer telephony area. These reports are generally acknowledged to be the most comprehensive and accurate in the industry. For more information and to get a summary of the report contact Walt Tetschner at (978) 266-1966 or e-mail tetschner@aol.com

About Intervoice
Intervoice is a world leader in providing scalable, switch-independent software and professional services that power standards-based voice portals, multi-channel IP contact centers, and next-generation mobile-enhanced services. Since 1983, Intervoice solutions have been used by many of the world’s leading banks, communications companies, healthcare institutions, utilities and government entities. With more than 5,000 customers in 75 countries, Intervoice helps enterprises and network operators stay competitive by offering their customers best-in-class services.  The Intervoice Media Exchange platform, IP contact center software, IMS-enabled messaging products, and custom-built and packaged applications are available on-premise and, selectively, as managed or hosted services by Intervoice.  For more information, visit www.intervoice.com.