Intervoice Banking

Intervoice Banking is a win-win solution for financial institutions and consumers. This comprehensive telephone banking solution helps financial institutions deploy the power of speech to streamline customer inquiries, automate transactions and provide customers with anytime, anywhere access to their account information. Developed by a trusted, proven voice industry leader, Intervoice Banking is built on sophisticated technology, quality testing and industry standard practices.

Industry consolidation, new regulations and an increasingly crowded marketplace are putting more competitive pressures on the banking industry. Financial institutions face fierce competition for customers, and are looking for innovative ways to utilize technology to differentiate from their competitors and gain market share.

To assist you in improving operational efficiencies and giving customers the experience they want, Intervoice has developed a customer-focused solution that inspires confidence in your organization. Intervoice Banking is a telephone banking solution that can streamline processes while providing a consistent, high quality customer experience.

Developed using industry standard technologies and best practices, Intervoice Banking empowers financial institutions to:

  • Offer banking customers anytime, anywhere access to account information. Customers calling into the system can verbally identify themselves and their requests without having to traverse complex menus. Customers enjoy a friendly, conversational system that provides efficient access to their banking information.
  • Communicate with customers without involving a live agent. Intervoice Banking utilizes sophisticated natural language speech technology to automate most calls, driving costs down, while providing easy and enjoyable access to the information customers want and need.
  • Differentiate through better customer service. Customers differentiate among financial institutions by how easily and conveniently they can utilize services. With Intervoice Banking, customers are able to interact with a friendly, conversational system that provides fast and efficient self-service access to the account information they need, while you enjoy increased customer usage rates over tone-based applications.