Custom Applications

Intervoice Global Consulting Services (GCS) is the critical difference between simply purchasing a voice automation platform and delivering a customer contact solution that reflects your competitive strengths and branding, addresses your customers' unique needs and service requirements, and delivers measurable return on investment (ROI).

Voice and multimodal applications are rarely, if ever, deployed "out-of-the-box." Most of our clients tell us that a creative, careful design and customization of the solution is critical to achieve the appropriate representation of the company and maximum ROI

Our GCS group is comprised of 150 solution services experts worldwide, building on 25 years of experience in designing, deploying and managing voice and multimodal applications for enterprise and network customers across functions and industries.

We integrate best practices across our GCS portfolio of services through a single, proven methodology for both enterprises and network providers, ensuring that you get the maximum benefit from our GCS professionals:

  1. A rigorous upfront engagement to understand your specific needs, planning for unequaled design and development services
  2. Implement a complete suite of integrated, enterprise-class contact center solutions for enterprises and network providers
  3. Provide the largest, most experienced support staff of voice technology experts
  4. Continually collaborate with you to adapt your custom applications as your business matures and your needs evolve
  5. Offer management of these solutions at every phase

Check out our Methodology & Value area to get a more in-depth look at the way Intervoice GCS can use this approach to make your contact center implementation a competitive force.