Enterprise Products

The Contact Center is changing, customer demands are increasing for enterprises to provide anywhere and anytime access to information from any channel. This demand ultimately drives enterprises to seek out solutions that offer end to end customer experience solutions – offering platforms and applications solutions that will enable cost reduction balanced with customer satisfaction.

Intervoice offers a complete set of customer service solutions for the Contact Center through the Intervoice Contact Portal. We assist enterprises in the ability to intelligently route customer contacts across multiple service models, including live assistance, deferred assistance, and self-service. Intervoice solutions are built by leveraging the Intervoice Unified Services Platform delivered with dynamic and innovative applications that drive cost efficiencies and are balanced with customer satisfaction. Our product suite includes:

  • Intervoice Voice Portal. Voice Portal solutions deliver significant value to customers, allowing them to optimize the customer experience through personalized; consistent, convenient, and integrated voice self service solutions. Our speech and multi-media solutions are focused on delivering on the optimal customer service experience today and in the future.
  • IP Contact Center. The Intervoice IP Contact Center is a new approach to routing and responding to customer inquiries. It combines the best capabilities of self-service applications software with live agent assistance to provide companies with the greatest flexibility when responding to customers.
  • Multi-Channel Outbound Notification. The Intervoice Multi-Channel Outbound Notification Solution is a component of the Intervoice Contact Portal and delivers real-time, personalized notification to customers, keeping them up to date on the latest account transactions or service events via the channel of their choice. It also provides a vehicle that allows contact centers to transform themselves from being reactive to proactive; delivering efficiencies which allow an enterprise's resources to focus on revenue generating opportunities and premier customer service.