Management and Monitoring
In an open environment, a voice automation solution may consist of multiple servers in disparate locations running multiple applications simultaneously. It's no longer possible to maintain systems without a management tool that can monitor and manage these discrete systems.
Included with Voice Portal is a centralized graphical analysis and management system that configures, deploys, controls, reports and provisions the complete speech-enabled self-service solution, in a local or distributed network environment.
Centrally Manage Your Entire Solution
Voice Portal supports a comprehensive view of an organization's automated self-service solution. Administrators utilize role-based permissions to determine the features and functions each user or group can see or perform. Utilize a robust suite of tools to:
- View real-time, aggregated operational data and system statistics
- Control various aspects of node behavior
- View dynamically updated alarm information
- Query real-time and historical alerts
- Receive remote alarm notifications
- Schedule software updates
- Configure media lists and install sets
- Tight integration with Voice Portal's Graphical Reporting Package