Our Approach
At Intervoice, our goals are to drive down the cost of implementing and managing your contact center environment, increase time to value, and deliver innovative contact center services. Our approach is to leverage our strategic partners and the strength of our hosted service operations to deliver high quality, reliable, scalable, and portable IP contact center services.
According to a 2007 report by Datamonitor, the market for hosted and premise-based managed speech and dual-tone multi-frequency (DTMF) services will continue to grow as more customers demand deployment flexibility and a quicker ROI. Overall, the hosted market for speech recognition and DTMF services—referred to as the hosted IVR market—is currently shaped by the move from legacy proprietary systems towards open-standards based solutions, such as Hosted Solutions from Intervoice.
There are several reasons behind the momentum to outsource contact center applications:
- Adoption of VoiceXML is leading to an expansion of the hosting landscape
- Accelerated data circulation is creating a demand for the hosted model for speech services
- Application sophistication is having an influence over hosting decisions
Utilizing our Hosted Solutions, you can implement industry-leading contact center solutions, without coordinating multiple vendors for installation, testing, and back-end integration. By outsourcing these tasks to Intervoice, you will gain:
- Accelerated time-to-value for your contact center
- Time for your staff to focus on more strategic activities
- On-demand capacity required to scale quickly and meet changing market demands
- Unparalleled contact center availability
- Ability to quickly trial new services with your customer base
- Industry-leading privacy and security measures
Choose the hosting options that best suit your business model:
- Hosted at our site, your site, or a combination
- Managed totally by us, by you, or in collaboration
- An infrastructure that's dedicated to you or securely shared