Phase 2: Implement

Engagement > Implementation > Support > Evolution > Management

The next step in our 5-phase collaborative approach to solution delivery is implementation. In this step, we integrate a proven methodology to ensure a successful deployment of your solution, including the use of a comprehensive portfolio of Intervoice service offerings to bring together a best-in-class implementation.

Intervoice has extensive expertise in bringing technologies together to provide a consistent, convenient, excellent customer experience independent of the communication channel. During implementation, we will work closely with you and your partners to ensure that we deliver everything you need for a seamless integration across all channels and existing technologies, including:

  • Program plan with multi-phase scope, scheduling, and budget definition and adherence
  • Solid, certified project management
  • Reusable intellectual property (IP)
  • Installation
  • Full lifecycle, iterative design, development, integration and testing services
  • Web integration where required
  • Reporting and monitoring
  • Tuning and stress testing
  • Benefit realization

Upon a successful implementation, we'll continue working together through the support phase.