Technology Migration Practice
Contact center solutions evolve constantly - what was "state-of-the-art" three years ago is probably not so impressive today. Providing an excellent customer experience requires continuous improvement and regular strides in technology.
Intervoice's Technology Migration Practice was developed specifically to address those challenges. This practice will allow you to evaluate the effectiveness of your contact center applications and how they align with your current business and IT goals, and to architect migration planning and assistance.
The end-goal of a Technology Migration Practice engagement is a voice solution that provides maximum competitive differentiation and advantage today, with maximum flexibility for tomorrow. This practice consists of a dedicated implementation and support team, an onsite workshop, core software upgrades (requires a current maintenance agreement), loyalty incentive pricing and an open standards seminar.