Voice and Web Convergence Practice
The Voice and Web Convergence Practice accelerates the deployment of a fully integrated, multi-channel customer service solution. Experienced Intervoice consultants will unify your web and voice self-service portals and subscriber services on a single development and delivery platform, seamlessly connecting that platform to your live-agent channel. With voice and web convergence, your customers will have a consistent, convenient, excellent customer experience, independent of the communication channel - and that's the kind of customer experience that will command loyalty and strengthen your brand.