Healthcare
Intervoice reduces costs and increases customer satisfaction in your health care customer contact center, and addresses the enhanced security requirements recently mandated by government regulations. Our voice-based contact center solutions incorporate highly secure speech verification technologies to streamline procedures and create operational efficiencies.
For instance, with Intervoice health care solutions patients are able to authorize the release of medical records, and doctors can renew prescriptions over phone 24x7 – all secured via voice verification and without the help of a live contact center agent.
For medical technology and services companies like GE Medical, our library of proven self service solutions have helped automate customer functions such as:
- Customer history
- Accept and review dispatches
- Communicate site activation and deactivation
- Order and track parts
- Update support status
- Check contract details
Let us show you how robust, flexible health care solutions from Intervoice can help you achieve higher rates of automation, better customer service and cost savings. Using Intervoice pre-built components you can accelerate development time, whether you plan to develop your own Intervoice solution, work with Intervoice Professional Services or one of our authorize service partners.