Utilities
As consumers pay higher utility bills and have more options in the market, they are demanding faster, easier and better interactions with their utilities.
Intervoice solutions allow you to communicate with customers through your contact center in a cost-effective, but courteous and conversational format. Customers who have more complex issues can be promptly connected to knowledgeable agents, along with a complete hand-off of information on the customer's current situation, ensuring a seamless, excellent customer experience. We can also help you maintain service levels, even during spikes and outages, through on-premise routing solutions or through our world-class hosted solutions offering.
In addition to improved contact center interaction, mobile field service teams can have the ability to handle call dispatch, call completions, call escalations and parts requests. As a result, field service teams are informed and able to respond to emergency situations in real time, giving your customers complete information, fast service and peace of mind.
Our library of proven, pre-built components accelerate the deployment time of speech solutions:
- Caller ID
- Balance and Payment Inquiry
- Collections
- Credit Card Authorization
- Inbound Service Outage Applications
- Outbound Notification
- Service Activation
- Service Call Status
- Service Ordering
Let us show you how robust, flexible utilities solutions from Intervoice can help you achieve higher rates of automation, better customer service and cost savings. Using Intervoice pre-built components you can accelerate development time, whether you plan to develop your own Intervoice solution, work with Intervoice Professional Services or one of our authorize service partners.