Voice Authentication Practice
The Federal Financial Institutions Examination Council (FFIEC) recently issued requirements to better secure electronic transactions, including those made over the phone. In an effort to comply, financial institutions are seeking assistance from voice authentication specialists.
Through our highly specialized Voice Authentication Practice, Intervoice offers Multi-Factor Authentication (MFA) Solutions that respond to the identity protection needs of financial institutions and your customers.
Intervoice's Voice Authentication Practice helps you achieve FFIEC compliance more quickly and with less risk. Existing voice solutions can meet FFIEC requirements for MFA by adding speaker verification, a process that verifies the caller's voiceprint against one that is on file. This, in conjunction with existing account logon methods, significantly strengthens access security. Additionally, the Intervoice solution allows you to challenge the caller with additional questions to verify their identity, such as mother's maiden name or favorite color.